Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Because our products are designed for personal care, your item must be in the same condition that you received it, unused and unopened, and in its original packaging.

To start a return request, please send us an email to shop@natracare.com, quoting your original order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Products sent back to us without first requesting a return may not be accepted.

Returns are sent to the following address: Bodywise (UK) Ltd, Natracare House, 19 Eagles Wood, Woodlands Lane, Bristol, BS32 4EU.

You can email us with any questions you have about returns to shop@natracare.com.

Damaged or missing products

Please check your order when you receive it. If something is damaged or missing, please take photos and contact us as soon as possible referencing your order number. We'll work with you as smoothly as we can to check what went wrong and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We'll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@natracare.com.